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To fix this, simply rename either the Vendor or Employee QuickBooks record in question. If see this error it means you already have a Vendor or Employee in QuickBooks that has the same name as a Customer you have created in ServiceTrade. If a Customer's Name is Already in Use by a Vendor or Employee RecordĮrror Message: "Customer name '' is already in use by Vendor record 1234567890" or "Customer name '' is already in use by Employee record 12345678912" If this occurs, wait for QuickBooks to finish importing before sending invoices. It's also possible to hit this if you add 50,000+ customers to QuickBooks and then immediately send some invoices from ServiceTrade to QuickBooks. If you receive this message, it is likely due to a loop in either a Customer, Vendor or Employee Name lookup ( see below). There is a threshold for the number of requests that can be made in a single session.

If possible, try again at least once, later in the business day, or the next business day. The QuickBooks Online API (the way we talk to it) is occasionally down for a period of hours or longer.If taken to an error page, you will need to disconnect and reconnect to QuickBooks. If taken to a settings page, everything is ok.